Returns policy
45-day warranty returns for screens refurbished by ReCellZone.
Last updated
General rules
- Refurbished screens carry a 45-day warranty from delivery, for the defects listed as covered below.
- Check every screen for damage, model, and quantity when you receive it.
- Screens that test good on return are sent back.
- Chipped or broken glass, physical damage, and water damage aren’t covered.
- Damage caused during repair or installation isn’t covered.
- Every refurbished screen carries our stamp. Returns with a missing, removed, or tampered stamp are refused.
- Any modification — backlight, frame, glass, or flex cable replacement — voids the warranty.
- Approved returns are exchanged for the same part or store credit at current market value. No cash refunds.
Refurbished iPhone screens
Covered
- Bad touch
- Touch ID not working
- Wrong frame
- Static
- LCD misalignment
- Bubbles under the glass
Not covered
- Backlight issues
- Spots or dead pixels
Refurbished Samsung screens
Covered
- Defects on unused screens
- Bubbles under the glass
Not covered
- Screen burn-in (SBI)
- Installed screens
Refurbished iPad screens
Covered
- Bad touch
- LCD misalignment
- Bubbles under the glass
Not covered
- Backlight dots or waviness
- Blue or red spots
- Broken LCD connector or cable
- Missing small parts
Refurbished Apple Watch screens
Covered
- Bad touch
- Display misalignment
- Bubbles under the glass
Not covered
- Water damage
- Broken connector or cable
- Missing small parts
How to return a part
- Open the refurbish order on your dashboard and choose Start a warranty claim: pick each part, the quantity, and what’s wrong. You can also call the store at (469) 556-3158 and we open it for you.
- Ship the parts to us (or drop them off at the shop) with the claim number on the box. We ship back for free.
- We inspect each part and post the result on your claim, then send the replacement or add the store credit.
Questions about a return? Call (469) 556-3158.