Terms of Service

Who may use ReCellZone

Our services are for repair shops, resellers, wholesalers, and similar businesses. You must be at least 18 years old and able to enter into a contract for your business. Do not use the service for personal consumer purchases.

Accounts and approval

You need an account to see prices and submit requests. You agree to give accurate information and keep it up to date. We may require approval before a new account can place requests, and we may decline, suspend, or close an account at our discretion, for example for false information, abuse, or non-payment.

You are responsible for activity under your account and for keeping your password private. Tell us right away if you suspect unauthorized use.

Pricing is for members

Buyback and refurbishing price lists are visible to logged-in members only. Prices may change. The price that applies to a request is the one shown on the request or in the offer or quote we send you. Public pages may state a starting price for refurbishing (currently from $40 per screen); the quote for your screens may differ by model and service.

Buyback

You submit a buyback request listing the models and quantities you plan to send, then ship the screens to us. When we receive them, we test and grade each screen by hand. The grade determines the price, which is based on the quantity of each model and grade at the price list in effect for your request.

We then send you an offer. You may accept or decline it. We buy only screens that meet the grade and condition standards shown on the site. Screens that are copies, damaged, or not as described may grade lower or be counted as bad or copy screens, and the offer reflects that.

If you decline an offer, we send your screens back only on a return shipping label you provide through your request page. We do not pay return shipping. If you do not give us a return label within a reasonable time, we may contact you, and we are not responsible for storing screens indefinitely.

If you accept an offer, we send payment by PayPal, Zelle, or Cash App to the account you chose, within 24 hours of your acceptance. Some older accounts keep their existing payout method, including check. You are responsible for entering correct payout details. We are not responsible for a payment sent to the account you gave us. Your payment provider may have its own terms.

Shipping cost rule: when we provide a prepaid shipping label, we deduct the label cost from your payout if the total payout is under $250, or if bad and copy screens outnumber half of your good screens. Prepaid labels are currently turned off. While they are off, you choose the carrier and pay your own shipping, and this deduction is not applied.

Once you accept an offer, it is final, and ownership of the screens passes to us when we pay you.

Refurbishing

You submit a refurbish request listing the screens or devices you send. We test them when they arrive. You pay only for screens that pass testing and that we can refurbish. We then send you a quote, which can include the per-screen fee, return shipping, and a payment processing fee. You can approve or decline the quote, and where a screen has a note from our staff, you can approve or decline that item.

Refurbishing starts at $40 per screen. We start refurbishing after you accept the quote and pay it by PayPal, Zelle, or Cash App. Staff may confirm a Zelle or Cash App payment before work begins.

Estimated turnaround is one day for 1 to 10 screens, two to three days for 10 to 20 screens, and four to five days for more than 20 screens. These are estimates counted from the day your box arrives, not guarantees, and they can be affected by testing results, parts, and shipping.

We ship refurbished screens back to the return address on your request. If you decline a quote, we return your items; you provide the return label as described on your request page.

We cannot refurbish a screen whose display layer, flex, or frame is damaged beyond what refurbishing can repair. In that case we will tell you in the quote.

Warranty

Screens we refurbish are covered by a 45-day warranty. The warranty period starts when the screen is delivered to you. What is and is not covered for each screen type is listed in our returns policy at recellzone.com/returns-policy, and that list is part of this warranty.

The warranty does not cover chipped or broken glass, physical damage, water damage, or damage caused during repair or installation. Any modification, such as replacing the backlight, frame, glass, or flex cable, voids the warranty. Returns with a missing, removed, or tampered ReCellZone stamp are refused.

Approved warranty returns are exchanged for the same part or store credit at current market value. There are no cash refunds. To make a claim, call the store at (469) 556-3158 with each part, the quantity, and what is wrong. Screens that test good on return are sent back.

Shipping and risk of loss

You are responsible for packing your screens safely, using the carrier you choose, and entering a tracking number on your request. Write your request ID on the outside of the package.

Risk of loss or damage to screens you ship to us stays with you until we receive them. Risk for screens we ship back passes to you when the carrier delivers them or, if you choose the carrier, when we hand them to the carrier. We recommend insuring valuable shipments. We are not responsible for delays or losses caused by carriers.

Your responsibilities

You agree that:

• you own the screens you send, or are authorized to sell or send them;
• screens are described accurately, including whether they are original;
• you will not send stolen, locked, or counterfeit devices or parts, or items that violate the law;
• you will not misuse the site, attempt to access other accounts, or interfere with how it works;
• you will remove or accept responsibility for any personal data on devices you send us.

Disclaimers

Except for the warranty above, the service and any screens are provided "as is" and "as available," and we disclaim all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, to the extent the law allows. We do not guarantee that the site will always be available or free of errors.

Limitation of liability

To the fullest extent the law allows, Cell Zone USA and ReCellZone will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost business, or lost data, arising from your use of the service.

Our total liability for any claim related to a request is limited to the amount you paid us for that request, or the amount we owe you for it, whichever applies. Nothing in these terms limits liability that cannot be limited by law.

Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. You and we agree that disputes will be brought in the state or federal courts located in the State of Texas, and you consent to their jurisdiction.

Before filing a claim, please contact us at [email protected] so we can try to resolve it informally.

Privacy

Our Privacy Policy explains how we handle your personal information. It is part of these terms.

Changes to these terms

We may update these terms. We will post the new version with a new date, and if a change is significant we will notify account holders by email. Requests you submit after the new date are covered by the updated terms.

Contact

Cell Zone USA, 3212 N Jupiter Rd #119, Garland, TX 75044; [email protected]; (469) 556-3158.